Sadler’s Wells theatre, Lilian Bayliss Studio and Peacock Theatre shows cancelled for up to 12 weeks with immediate effect – advice to ticket buyers

Sadler’s Wells announce the cancellation of all performances, effective from today. This is in support of efforts to curb the spread of the coronavirus (Covid-19).  ( Image: Message in a Bottle)

The thoughts and sympathy of all at Sadler’s Wells are with those impacted by the current coronavirus pandemic. Sadler’s Wells is closely monitoring the situation and following government, NHS and Public Health England guidance. Given their updated advice this afternoon, performances at all three of Sadler’s Wells’ theatre spaces – Sadler’s Wells Theatre, Lilian Baylis Studio and Peacock Theatre – are now cancelled for a period of up to 12 weeks.

Based on this calculation, Sadler’s Wells hope to be able to resume presenting performances on 9 June. However, this may change depending on developments and as further guidance from the government becomes available.

Ticket holders for cancelled performances will be contacted directly by Sadler’s Wells’ Ticket Office team. There are a number of options as to how ticket holders accounts can be credited, or refunds given.

Ticket holders can do any of the following: can do any of the following:

  1. Turn their ticket price into a gift to Sadler’s Wells, in support of the organisation as it navigates this uncertain time. Sadler’s  Wells is a charity and up to 75% of its income each year is generated through ticket sales. Donations will help in continuing to commission artists, produce new work and deliver artistic and learning programmes in future.
  2. Donate part of their credit to Sadler’s Wells; any remaining amount can be put towards tickets for a future performance at any venue or can be claimed as a partial refund.their credit to Sadler’s Wells; any remaining amount can be put towards tickets for a future performance at any venue or can be claimed as a partial refund.
  3. Use their credit to purchase tickets for a future performance at any of our venues.
  4. ​Claim a full refund using their original method of payment.

Ticket holders will be contacted in order of date of performance. Sadler’s Well’s Ticket Office is receiving a high volume of phone calls and emails and will respond to customers as quickly as possible.

The team at Sadler’s Wells thanks all customers for their understanding and support in these difficult circumstances, and is especially grateful for any donations made at this time. Sadler’s Wells will continue to monitor developments around the Coronavirus outbreak and will let audiences know in due course, when performances will resume.

Alistair Spalding, Artistic Director and Chief Executive of Sadler’s Wells, said: “This is an unprecedented and uncertain time. The coronavirus pandemic is increasingly affecting people’s lives, health and livelihoods. While we know cancelling performances for a substantial period of time will have a significant financial impact for us, our priority is to ensure our staff, artists and audiences are keeping safe. We will work together to support each other and face the difficult period ahead.”

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