TfL said that “Uber London Limited is not fit and proper to hold a private hire operator license,” saying that its “approach and conduct demonstrate a lack of corporate responsibility in relation to a number of issues.”
TfL has concluded that it will not grant Uber London Limited (Uber) a new private hire operator’s licence in response to its latest application.
As the regulator of taxi and private hire services in London, TfL is required to make a decision on Uber’s fitness and propriety before its current licence expires. Safety is TfL’s number one priority.
Uber has made a number of positive changes and improvements to its culture, leadership and systems in the period since the Chief Magistrate granted it a licence in June 2018. This includes interacting with TfL in a transparent and productive manner.
However, TfL has identified a pattern of failures by the company including several breaches that placed passengers and their safety at risk.
Despite addressing some of these issues, TfL does not have confidence that similar issues will not reoccur in the future, which has led it to conclude that the company is not fit and proper at this time.
In September Uber was granted a two-month licence as further information was required on these issues, some of which emerged late in the process of its reapplication.